Returns and Cancellations

Last updated: July 29, 2026

Preorder cancellations

Customers may request cancellation of an unfulfilled preorder by emailing sagakeepsupport@gmail.com. A cancellation is not complete until confirmed by Saga Keep Co.

Damaged or incorrect products

Report a damaged, defective, or incorrect product within seven days of delivery. Include the order number and clear photographs of the product, shipping package, and shipping label.

Approved remedies

Depending on the circumstances and available inventory, Saga Keep Co. may offer a replacement, refund, or other reasonable resolution.

Change-of-mind returns

Final eligibility, return address instructions, and any return-shipping responsibility will be stated before checkout opens. Do not mail a product back without receiving return instructions.

Refund timing

Approved refunds are returned to the original payment method. Financial institutions may require additional time to post the credit.